One of my favorite parts of an Illuminate.Pro engagement is writing and delivering customer facing training materials. It’s win/win to empower business owners and staff with a super easy visual references. Accelerating and promoting their “do it yourself” updates is a joy.
Here’s an example training page for a local medical practice. The table of contents is a visual image as a “you-are-here” map. The image relates to color coded sections that contain step-by-step “how to” and business language summaries of the end goal accomplished.
During a 20 minute training session with the medical practice owner, she volunteered, “I love the training material. It’s easy to use and I’ve been making little modifications all by myself already!”.
Creating actionable focus for clients.
Personalizing technology to make it easy and efficient.